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Payment/Cancellation Policies

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Payment Policy

ZenDao HoloSpa charges clients for sessions at the time of booking. This is to ensure commitment to the appointment and to reduce the chance that the slot will be unbooked. Our practice runs on our ability to fill our slots consistently, and in order to guarantee availability to meet customer demand, it is important to ensure all parties are committed to the session as booked. We also have a preference to let the time slotted be used for therapy, not for business activity.

Cancellation Policy

Not to fret however, because we do have an ironclad cancellation policy also designed to protect the client, the practice and the practitioner. It is as follows:

  1. Any booked appointment cancelled more than 24 hours from the appointment time will be fully refunded.
  2. Any booked appointment not cancelled within 24 hours of the appointment time, for which the client does not show up will be charged in full.
  3. Any booked appointment not cancelled within 24 hours of the appointment time, for which the practitioner does not show will be fully refunded, and the client may opt to have a free session rescheduled for the future.
  4. Any long-term package (such as Transformational Coaching or Reiki) may be cancelled before completion for the remaining balance of any unused sessions less $100 cancellation fee for Coaching packages, and $50 for Reiki packages. As an example if you choose the 3 month Coaching package (12 sessions) and complete 6, you will be refunded for the value of 6 sessions less $100 cancellation fee).

We understand that things happen, on both ends, and try to be fair about these things when we do. We also want to make sure our clients protect their investments, and that we can run a smooth operation through committed bookings so that our appointment books reflect actual activity and make time available for clients who need us!

If you have any questions about this policy, please discuss with your practitioner or email us at appointments@spazendao.com.

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